GMTPETPet Products Group
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Customer FAQ

FAQ – Pet Products Manufacturing

Everything a new buyer usually asks us — answered plainly. If your question isn’t here, just ask; we reply within 24 hours.

What is your MOQ (minimum order quantity)?

MOQ depends on the product and whether it’s from our existing range or a custom design. Many cat trees start from 50–100 pcs, and mixed-container orders are welcome. Tell us your target and we’ll find a workable number.

Can I get samples before ordering?

Yes. We provide samples of existing models and can build a custom prototype. Samples are charged at cost (often credited against your bulk order), with a 7–12 day turnaround.

Do you support OEM / ODM and private label?

Absolutely — it’s our core business. We produce under your brand with your logo, packaging and barcodes, or design a completely new product with our in-house R&D and tooling team. Learn more →

What are your lead times?

Samples: 7–12 days. Bulk production: 25–35 days after deposit and sample approval, plus sea or air freight. Exact dates are confirmed in your PI. See shipping details →

How do I pay, and is it safe?

Standard terms are 30% deposit / 70% against B/L copy, by T/T (USD/EUR/CNY), L/C at sight, or Trade Assurance via Alibaba. We’re an audited manufacturer — you can verify our licence and even visit the factory. See payment terms →

How do you control quality?

Every order runs through structured QC: incoming material checks, in-process inspection, and a final pre-shipment inspection with photos and a report before the container is sealed. Third-party inspection (SGS, BV, etc.) is welcome.

Which certifications do you hold?

Our factory is SGS-audited and ISO-aligned, and our products are tested to CE, REACH, FDA and FSC requirements as applicable — so your customs and retail compliance checks pass the first time. See certifications →

Can I visit your factory?

We’d love to host you. Our 15,000 m² factory is in Ningbo, China — a short drive from Ningbo port and about 2 hours from Shanghai. We can arrange a video tour too.

How do I start an order?

Simply send us your product interest, target market and quantity. We’ll reply within 24 hours with a catalog, pricing and the next steps. No obligation.

Still have a question?

Our export team answers within 24 hours, in English, Monday to Saturday.

Email us →

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Tell us your product, target market and quantity — our team replies with a factory-direct quotation within 24 hours.

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